How Does Your Current
Computer Guy Stack Up?

Take this quiz to find out!

How can you tell if you are receiving poor or substandard service? How do you know if your computer guy is doing everything possible to secure your network from downtime, cybercriminals, data loss or other frustrating and expensive disasters? Could your current computer guy actually be jeopardizing your network?

If your computer support company does not score a “YES” on every point, you could be paying for substandard support.

  • Do they respond to emergencies in 30 minutes or less?
  • Are they easy to reach when you need them for non-emergencies?
  • Do they offer ongoing maintenance to keep your systems running smooth?
  • Do they proactively offer new ways to improve your network’s performance?
  • Do they provide detailed invoices that clearly explain what you are paying for?
  • Do they complete projects on time and under budget?
  • Do they follow up on your support requests quickly?
  • Do they offer a guarantee on their services?
  • Do they arrive on time and dress professionally?
  • Do they have other technicians on staff who are familiar with your network in case your regular technician goes on vacation or gets sick?
  • Do their technicians maintain current vendor certifications and participate in ongoing training?
  • Are you confident they aren’t learning on your time?
  • Do they give you their full attention rather than seeming constantly rushed?
  • Are they adamant about backing up your network and having a disaster recovery plan in place?
  • Do they offer to meet with you regularly to review your business plans, your network status and their own performance in supporting your company?
  • Do they provide frequent updates, status reports and follow-up calls and e-mails so you don’t have to manage their progress on projects?
  • Do they offer flat-rate or fixed-fee project quotes, rather than giving themselves a wide-open playing field with “time and materials”?

Stop paying for sub-standard support today!

Because you’re a prospective client, we’ll give you 2 FREE hours of network support to prove that we can do a better job than your current computer guys.

For FREE, we will come to your office and…

  • Check your network’s current security against hacker attacks, theft, worms and viruses.
  • Check your data back-up systems to ensure they are working properly and accurately backing up all of the critical files and information you NEVER want to lose.
  • Perform a quick network “tune-up” to make programs and files load faster.
  • Discuss a project or upgrade you are considering, or give you a second opinion on a quote you have received.

To Claim Your Free Support
Complete The Form On This Page
Or Call Us At 614-431-3327

Fill Out The Form To
Claim Your 2 Hours
Of FREE Support

Important! We hate spam as much (or more!) than you and promise to NEVER rent, share, or abuse your e-mail address and contact information in any way.

20 Years and Counting!!

For me it’s two-fold – the consistency we’ve been able to maintain between our sales contact and our technical support staff. They know our company and know our needs because they are familiar with us. Along with the consistency with our technical support staff, is also the knowledge they bring to our organization. We are small firm but highly regulated. Their technical expertise regarding our network needs as well as overall business knowledge when unique projects pop is a critical support function.

There is no bureaucracy in the way to getting the support I need when I need it. I have direct contact with my network consultant and my sales contact. Issues pop up all the time and needing quick resolution is the nature of the beast. Franklin is my most responsive 3rd party vendor!

One of the first decisions I made as a new VP 20 years ago was to hire Franklin. They have worked with me as a partner more than a client and have helped me in many different areas from technical to business processes and flows as well as getting us in touch with other third-party vendors when necessary. Can’t say enough good things based on my 20 years of experience with them.

Kurt Kluth VP of Information Technology
American Share

Get some rest, Franklin’s got it!

Reliability: I don't have to spend my time trying to fumble through trouble shooting. Our Franklin Tech guides me through things quickly or he logs in remotely to do the work in the background. I feel very confident that if or when we have a computer issue it will be resolved quickly. Our Franklin Technician is easy to reach when we need something. He has experience with our industry and he is able to help us stay current with our HIPAA IT requirements. They help keep us up to date on our hardware and software without pressuring us to buy unneeded equipment. They are very responsive to our IT problems, we have never had any period of time when our system is down for more than 30 minutes during business hours. They are also proactive with maintenance to keep everything updated and avoid issues.

Michelle Slate Run Dental